Shipping Policy

Last updated: August 25, 2026

Thank you for shopping with SmilingFairy. We carefully prepare and dispatch every order from Italy. Please review our shipping information before placing your order.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Business days are Monday to Friday, excluding Italian public holidays. Orders placed during weekends, public holidays or promotional periods may require additional processing time.

Processing time is separate from the estimated delivery time.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where available.

Shipping Within Italy

We offer the following standard shipping rates for delivery within Italy:

• Free standard shipping on orders of €150 or more

• €15 standard shipping on orders below €150

The free-shipping threshold is calculated after discounts have been applied.

Estimated delivery time within Italy is 2–5 business days after dispatch.

Delivery to islands, remote areas or locations requiring special courier services may take longer.

Shipping to Other European Union Countries

Standard shipping to other eligible European Union countries costs €20 per order.

Estimated delivery time is 3–8 business days after dispatch.

Available shipping destinations are displayed at checkout. Orders shipped between EU member states are generally not subject to customs duties. Special territories may be subject to different tax or customs rules.

International Shipping

We may ship to selected destinations outside the European Union.

International shipping charges are calculated and displayed at checkout based on the destination, parcel size and available shipping service.

Estimated delivery time is 5–15 business days after dispatch.

Delivery times may vary depending on the destination, local customs processing and courier service. If your country or region is not available during checkout, please contact us before placing your order.

Customs Duties and Import Taxes

Orders delivered outside the European Union may be subject to import duties, customs charges, handling fees or local taxes.

Unless expressly stated as included at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer or recipient.

SmilingFairy does not control these charges and cannot predict their amount. We recommend contacting your local customs authority before placing an order.

If an order is refused because customs duties or import taxes have not been paid, any return shipping charges, customs fees or related costs may be deducted from the amount refunded, to the extent permitted by applicable law.

Delivery Estimates

All delivery times shown in this policy or at checkout are estimates and are not guaranteed delivery dates.

Delays may occur because of severe weather, public holidays, customs inspections, courier disruption, high order volumes or other circumstances outside our reasonable control.

In accordance with applicable consumer law, we aim to deliver orders within the agreed delivery period and, unless otherwise agreed, no later than 30 days from the date the order is completed.

Order Tracking

When tracking is available, a tracking link will be included in your shipping confirmation email.

Please allow up to 48 hours for tracking information to become active after receiving the shipping confirmation.

Tracking updates may occasionally take additional time while the parcel moves between courier facilities.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please check the following information carefully:

• Recipient’s full name

• Street name and building number

• Apartment, unit or floor information

• Postal code and city

• Province, state or region

• Country

• Telephone number

If you notice an error after placing your order, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

SmilingFairy is not responsible for delays caused by incomplete or incorrect address information provided by the customer.

Undeliverable or Unclaimed Parcels

If a parcel is returned to us because of an incorrect address, failed delivery attempts, refusal of delivery or failure to collect the parcel, we will contact you after it has been received and inspected.

If you request reshipment, additional shipping charges may apply.

If you request a refund, the original shipping charge and any return costs incurred may be deducted from the refund where permitted by applicable law. This does not affect your statutory consumer rights.

Lost Packages

If your tracking information shows no movement for an extended period or your parcel has not arrived within the estimated delivery period, please contact us through our Contact page.

We will review the tracking information and, where appropriate, open an investigation with the courier.

Courier investigations may take several business days. If the parcel is confirmed as lost, we will provide an appropriate replacement or refund in accordance with applicable law.

Damaged Packages

If your order arrives damaged, please contact us as soon as reasonably possible after delivery.

Please provide:

• Your order number

• A description of the damage

• Photographs of the product

• Photographs of the external packaging

• A photograph of the shipping label

Please keep the product and its original packaging until we have reviewed your request.

This section does not limit your legal rights concerning defective, damaged or non-conforming goods.

Split Shipments

Orders containing multiple products may occasionally be delivered in separate parcels.

If your order is divided into multiple shipments, you may receive separate tracking information for each parcel. You will not be charged additional shipping fees unless this was clearly agreed before purchase.

Pre-Orders

Products marked as pre-order or made-to-order may require additional processing time.

The estimated dispatch period will be displayed on the relevant product page. If an order contains both available and pre-order products, the entire order may be dispatched together when all products are ready unless otherwise stated.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We cannot guarantee changes or cancellations after an order has entered processing. Once an order has been dispatched, it must be handled in accordance with our Return and Refund Policy.

Contact Us

If you have questions about shipping or delivery, please contact us through the Contact page on smilingfairy.com.

Please include your order number when contacting us about an existing order.